Please note that prior to Fall 2011, the Technology & Information Management department was known as Information Systems Management. For classes prior to Fall 2011, please see the ISM schedule page.
Introduction to service engineering and management, from the role of services in the global economy to analytical models in service operations management. This field is developing rapidly; the material covers the fundamental principles of services as well as recent research. Topics include designing efficient service networks, forecasting, resource allocation, and globalization. Enrollment restricted to graduate students. K. Ross, The Staff
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